Return Policy

 

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Each Julia Knight piece is hand crafted and undergoes a series of buffing, painting, and polishing techniques.  Variations or “imperfections” in the product’s finish are characteristics of the artisanal hand-crafted process.  Due to this process, each individual piece is unique and one-of-a-kind.  Light variations are normal.  Our artisans work tirelessly to ensure that each item we sell is of the highest quality workmanship.  Returns are subject to approval.

 

RETURNS

 

If you are not completely satisfied with your purchase you may return or exchange unused merchandise in the original packaging, within 10 days of receiving, for a full refund, less shipping charges.  Refund will be credited to the original method of payment, unless otherwise noted on the return processing form. 

 

Items purchased from a third-party retailer cannot be returned to Julia Knight.  Please contact the retailer directly to return or exchange. 

 

To return an item, please fill out the return processing form below and email the completed form to  customerservice@juliaknightcollection.com.  All returns require a return authorization number given by a Julia Knight Representative. 

 

If you receive a damaged or defective item, please send photos of the merchandise along with the return processing form to customerservice@juliaknightcollection.com.  Depending on the nature of the damage or defect, you may need to return the item. All damage and defective merchandise returns are subject to approval.  

Once you receive the RAC please:

  1. Securely package your items in a reliable shipping carton

  2. Enclose the RAC form in the carton

  3. Note the RAC number on the outside of each carton

  4. Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RAC cannot be credited.

  5. Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.

  6. Please note that this policy applies only to items purchased on juliaknightcollection.com.

  7. Return Address:

    Distribution Alternatives

    Attn: Julia Knight Receiving

    435 Park Ct.

    Lino Lakes, MN 55014

 

RETURN PROCESSING FORM