If your Julia Knight item does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. All sale items are final sale. Items purchased online may not be returned or exchanged at your local Julia Knight retailer.
To return an item(s) please email firstname.lastname@example.org. A Customer Service Representative will process your return or exchange request and send you a Return Authorization Code (RAC) number via email.
Once you receive the RAC please:
Securely package your items in a reliable shipping carton
Enclose the RAC form in the carton
Note the RAC number on the outside of each carton
Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RAC cannot be credited.
Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
Please note that this policy applies only to items purchased on juliaknightcollection.com.
Attn: Julia Knight Receiving
435 Park Ct.
Lino Lakes, MN 55014